5.9 Activating a device

From the View Device screen, you can launch the Assisted Activation workflow in MyID Desktop to carry out an operator-assisted activation of a device.

For information on setting up card activation, see the Activating cards section in the Administration Guide.

For more information about using MyID Desktop workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop or Self-Service App workflows.

To activate a device:

1. Search for a device, and view its details.

   See section 5.1, Searching for a device.

   Alternatively, insert the device into a reader.

   See section 5.2, Reading a device.

   You can also view a device from any form that contains a link to the device.

   For example:

   • Click the item in the list on the DEVICES tab of the View Person form.
   • Click the link icon on the Device Serial Number field of the View Request form.

2. Click the Assisted Activation option in the button bar at the bottom of the screen.

   The option appears only if the selected device requires activation.

   You may have to click the ... option to see any additional available actions.

   The Assisted Activation workflow appears in a MyID Desktop window with the device already selected.

   For information on using the Assisted Activation workflow, see the Assisted activation section in the Operator's Guide.

3. Once you have completed the activation, remove the device from the reader.

   If you leave the device in the reader and try to perform other operations, the MyID Operator Client may report the device as locked.